Terms of Service
Last updated: March 2026
1. Acceptance of Terms
By accessing or using LuluClaw (“the Service”), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may not use the Service. These terms apply to all visitors, users, and others who access or use the Service.
2. Service Description
LuluClaw provides a BYOK-first (Bring Your Own Key) AI assistant workspace that enables operators to deploy conversational AI assistants across channels such as Telegram and web chat. The Service includes tooling for assistant configuration, usage analytics, billing management, and optional managed model access as a plan benefit. Features and capabilities may change over time as the platform evolves.
3. AI Disclaimer
The AI-generated outputs produced by the Service are provided for general informational and operational purposes only. AI outputs are not legal advice, financial advice, medical advice, or a substitute for advice from a qualified professional. LuluClaw makes no representations or warranties regarding the accuracy, completeness, or fitness for a particular purpose of any AI-generated content. You are solely responsible for evaluating and verifying any content generated by the Service before acting on it.
4. User Responsibilities
You are responsible for maintaining the confidentiality of your account credentials and API keys. You agree not to use the Service for any unlawful purpose, to distribute harmful or misleading content, to attempt to reverse-engineer or circumvent any security measures, or to resell or sublicense access to the Service without written permission. You are solely responsible for all activity that occurs under your account.
5. Billing & Cancellation
Paid plans are billed on a recurring monthly or annual basis through our payment processor, Stripe. Charges are non-refundable except where required by applicable law. You may cancel your subscription at any time from the billing section of your account dashboard; cancellation takes effect at the end of the current billing period. LuluClaw reserves the right to modify pricing with reasonable notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.
6. Intellectual Property
The Service, including its interface, branding, and underlying code, is owned by LuluClaw and protected by applicable intellectual property laws. You retain ownership of any content you provide as input to the Service. By using the Service you grant LuluClaw a limited license to process your content solely to deliver the Service. AI-generated outputs are provided to you, but LuluClaw does not claim ownership of those outputs and makes no warranty of originality.
7. Termination
LuluClaw reserves the right to suspend or terminate your access to the Service at any time, with or without notice, if you violate these Terms or engage in conduct that we determine is harmful to the Service, other users, or third parties. Upon termination, your right to use the Service ceases immediately. You may delete your account at any time from the Account tab in your dashboard.
8. Limitation of Liability
To the fullest extent permitted by law, LuluClaw and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or in connection with your use of the Service, even if advised of the possibility of such damages. Our total aggregate liability to you for any claims arising under these Terms shall not exceed the amount you paid to LuluClaw in the twelve months preceding the claim.
9. Contact
If you have questions about these Terms of Service, please contact us at hello@luluclaw.com.